Frequently Asked Questions:

1. Q: How do I contact or email if I have a problem or question?
   A: You will need to use our contact form located in the "Contact Us" area.
    
   
2. Q: Do I receive an email receipt of my order?
   A: Yes, When placing an order you will receive an email receipt at the email address you provide when you check out through the shopping cart. If payment is made by credit card you will receive an additional email receipt for the actual credit card transaction.
    
   
3. Q: Can I make any changes to my order after it has already been placed?
   A: Unfortunately, no we cannot honor any changes in your order once we received it. When we receive your order it is placed into production immediately.
    
   
4. Q: When can I expect to received my order?
   A: Orders are usually shipped 5-7 business days (or less) after completed production of your entire order. Larger or multiple item orders may take longer for production. You will receive an email stating the date the order shipped.
    
   
5. Q: If my order is printed incorrectly will you replace it?
   A: If the error was made on our behalf . We will gladly replace the entire order with the neccessary corrections. Please refer to our Service Center page.
    
   
6. Q: I already have a rubber stamp, I just need to change the information on it. Do I have to order a new rubber stamp?
   A: No, You can just order a die plate to put on your rubber stamp you already have. Email us for ordering instructions. We provide removal / installation instructions with every die plate order.
    
   
7. Q: Do you have a catalog or brochure you can mail to me?
   A: We sure can! Email us for one!
    
   
8. How do I return products?
   First, email us with the following information:
   
   1. your name,
   2. the order date,
   3. what was ordered
   4. what is wrong with the order.
   
   We will issue you a RMA Form with instructions on returning the product to us for replacement.
    
   
9. My Stamp and/or Engraving order was incorrect:
   see "How do I return products" section above.
    
   
10. My Stamp doesn't imprint like I expected.
    Rubber stamps are designed to create a inked image on unsealed gloss free paper available to the general public. It will not replace or replicate the quality of a ink or toner based printing process. Our inks are water based & are not designed for use on sealed or glossy papers or surfaces. On such sealed or glossy surfaces the water based ink will smear. Our products are produced to common industry standards of practice for the rubber stamp industry. It is our goal to replicate the images provided to us in the best possible fashion available. However, our replication of image to rubber process is not & will never be perfect, nor should the expectation of the purchaser be that of expecting a perfect or flawless ink imprinted image onto commonly used paper available to the general public. Rubber stamps by nature are imperfect in providing a consistent or repetitive completely inked image on to commonly used, generally available paper.
     
    If you have any questions email to: info@advancedgfx.com